Provides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirements

Provides clinical triage and clinical support using established protocols during in-bound and out-bound telephone communication with patients, family, caregivers and other members of the healthcare team

Assists in coordination of incoming patient transfer requests with receiving facility and physicians

Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes

Possess and obtain working knowledge of external and inter-facility protocols and standards of practice

Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations

Delivering exceptional customer service while facilitating communication across multiple disciplines

Work with all Center for Patient Flow Management (CPFM) staff in a team orientated, collaborative approach

Responsible for promoting a Best Place to Work Culture and positive and professional work environment

Actively participates in the development and implementation of performance/quality improvement

Other duties as assigned

This position supports our Hospital At Home program and is located in the Management Services Center in Shaker Heights (not remote). It is full-time, 36 hours per week on straight nights.

Special Skills & Equipment Knowledge:

Excellent interpersonal and communication skills both written and oral

Strong organizational and multi-tasking skills

Demonstrates a professional demeanor when interacting with patients and customers

Strong computer skills including all MS platforms

Excellent ability to perform triage in order to determine appropriate facility, bed type, service, etc.

Experience & Knowledge:

3-5 years of acute care hospital in-patient nursing required

3-5 years clinical experience in home health or similar setting (preferred)

Experience with care management plans

Experience with Medicare, Medicaid and commercial payer regulations (preferred)

Telephone triage (preferred)

Education/Expertise:

Bachelor of Science in Nursing

Required Credentials, License and/or Certifications:

Registered Nurse with current license to practice in the state of Ohio