The Front Desk Associate engages and welcomes all people into the YMCA. They serve as the primary point of contact for all information inquiries while maintaining secure use of the facility to members and guests. They provide accurate information regarding Y memberships, programs and causes. The Front Desk Associate processes transactions involving program registration and receipting of registration fees. They must be able to thrive in a demanding environment with the unique challenges of a non-profit community service organization.

Responsibilities, Requirements and Qualifications:

• Provide excellent customer service to everyone who accesses or contacts the Y
• Work closely with various Y staff to achieve all program goals
• Balance and reports daily monies of their shift
• Answer and direct incoming phone calls
• Attend meetings and trainings as necessary
• Perform all other duties as assigned
• High School diploma or equivalent
• Current CPR preferred
• REQUIRED - Strong interpersonal skills
• REQUIRED - Excellent computer skills
• REQUIRED - Evening and weekend availability
• REQUIRED - Available to fill-in as a substitute when needed
• Must be able to perform functions of the position with or without reasonable accommodation
• Ability to occasionally work under stressful conditions and irregular hours

This job description is not to be used as the only reference for the position. It is to be used a base guideline for defining ones role. Position requirements and responsibilities are constantly evolving and changing and the full position requirements will be explained to you prior to acceptance.

Please apply by replying to this post. No phone calls please.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Application Question(s):

• Do you have evening and weekend availability?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Required)

License/Certification:

• CPR Certification (Preferred)

Work Location: In person

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