Inside Sales and Customer Service Assoicate Job at W.D. Matthews Machinery Co.
W.D. Matthews' Customer Sales and Service department is seeking a highly motivated, energetic individual inside support associate who can communicate in a clear and efficient manner. This department is primarily responsible for following up on repair suggestions from the field service team in support of the company’s sales and service goals.
Responsibilities and Duties
- Driving traffic for the service department by prequalifying and if warranted, providing and following up on quotes for repairs generated by road technicians
- Receiving inbound as well as making outbound phone calls
- Updating customer information
- Work with Service Writers to create, process and proof service quotes
- Provide support and work closely with outside Sales / Service team in assigned region
- Addresses customer concerns and issues or escalate them as needed
- Respond quickly to the internet, phone as well as live chat inquiries using email, phone and live chat tools provided
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams, and dealership management
- Utilize CRM tracking system daily
- Any other duties that may be assigned
Qualifications and Skills
- Excellent customer service focus
- Excellent communication skills, verbal and written
- Strong computer/internet, and outbound calling skillset
- Demonstrated ability to work well with others and be a team player
- Energetic, self-motivated, and dependable
- Helpful attitude and friendly demeanor
- Process and deadline driven
- Punctual and reliable
- Previous material handling experience is a plus
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work Location: One location
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