IT Customer Support Specialist Job at US Department of Veterans Affairs
US Department of Veterans Affairs Pittsburgh, PA 15240
***VETERANS, MILITARY SPOUSES AND SCHEDULE A ELIGIBLES ENCOURAGED TO APPLY***
Resolving customer related software and hardware problems; diagnosing and resolving problems in response to customer reported incidents via trouble tickets; managing the movement and installation of IT equipment; configuring devices and software applications; providing account management, client connectivity, and client application support for various devices.
Selective Placement Factor: Experience as an IT Specialist performing phone support, desk-side technical support, and bench-top diagnosis and repair.
Job Type: Full-time
Pay: $81,891.00 - $106,462.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Pittsburgh, PA 15240: Reliably commute or planning to relocate before starting work (Required)
Experience:
- IT Customer service: 3 years (Required)
Work Location: In person
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