Lakefront Customer Service Representative

Job Summary: The Lakefront Customer Service Representative (CSR) is responsible for monetary transactions and customer inquiries at the Beach House and Sailing Office. As the first point of contact for customers, the CSR must be well informed, friendly, and able to communicate effectively. This position requires excellent customer service skills, computer proficiency, and the ability to make sound decisions autonomously.

Supervisory Responsibilities:

• None

Essential Duties/Responsibilities:

• Process customer purchases through computer system while keeping accurate receipts
• Reconcile and close-out daily sales receipts and daily reports using established batching procedures
• Provide excellent customer service, addressing the needs of customers in person and via phone
• Comply with established Park District and site procedures
• Actively support the agency's risk management protocol that will effectively control and reduce accidents
• Obey the practical safety rules, regulations and procedures established by the Safety Committee, attend and participate in required safety trainings
• Promptly report all unsafe actions, practices or conditions to the immediate supervisor
• Perform other related duties as assigned, based on agency needs

Required Skills/Abilities (Technology, Mathematical, Language):

• Ability to deliver information in a clear and effective manner
• Ability to use computers and recreation software
• Preference will be given to applicants with experience using RecTrac software
• Basic mathematical skills required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, schedules and procedural manuals
• Excellent organizational skills and attention to detail
• Strong problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience:

• Must be at least 16 years of age

Physical Requirements/Work Environment:

• Prolonged periods of sitting at a desk and working on a computer
• Occasionally required to stand, walk, sit and climb or balance
• Tolerate a moderate to high noise level at times
• Frequently required to use hands to handle or feel objects, tools or controls
• Must be able to lift and/or move up to 25 pounds
• Holiday and weekend work is required

Required Certificates/Licenses/Registrations:

• None