Manager - Card Digital Experience Job at Ally Financial
General information
Career area
Marketing
Work Location(s)
1000 N. West Street, Wilmington, DE, 1100 Virginia Drive, Fort Washington, PA, 2000 Westinghouse, Cranberry Township, PA
Remote?
No
Ref #
13452
Posted Date
Wednesday, August 24, 2022
Working time
Full-time
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity
Ally announced the acquisition of Fair Square Financial, a digital-first credit card provider, in October of 2021. Ally Credit Card is a team that has combined the experience of seasoned talent from across the card industry with advanced analytical and machine learning techniques to develop and optimize our business. Our integrated and entrepreneurial team built the business up from scratch in 2016 to 1MM plus customers, with significant growth opportunities in the future. This is your opportunity to join our diverse and innovative Ally Credit Card team as we focus on growing the business and delivering compelling products that focus on doing the right thing for our customers.
The Digital Experience Manager will oversee changes and improvements to the digital servicing experience, including web and mobile app, from requirements through implementation. This role will use data, including web and mobile app data, credit card trends, and customer profiles, to help better understand behaviors, identify trends and opportunities, and monitor channel performance. The Digital Experience Manager should have strong data-driven skills, project management experience, and a passion for user experience!
The Work Itself
- Execute and deliver best in class customer experiences across digital properties (web and mobile app), with a focus on user experience and creative optimization
- Develop and support strategies that drive digital enrollment and engagement initiatives
- Analyze digital experience trends/behavioral analytics, industry best practices, and customer feedback to identify opportunities to optimize customer experience
- Develop business requirements, including experience prototypes, for enhancements to web and mobile app experiences and manage requirements through to implementation
- Assist with testing and execution of digital releases
- Partner and collaborate with internal business owners to improve digital customer experience and understand operational reporting needs, including the identification of business problems, service levels and KPIs.
- Partner with various teams to drive process excellence, while managing performance, timeliness, and cost.
The Skills You Bring
- Bachelor's degree or work experience equivalent required.
- 3-5 years' experience in web / mobile app analytics and optimization
- 3-5 years' experience on teams building technology products as project manager or agile team member (scrum master, business analyst, product owner)
- Hands on experience with web analytics tools such as Google Analytics or Adobe Analytics preferred
- Experience with user experience design tools including Adobe Creative Suite or Sketch preferred
- Proficient in SQL. Familiarity with SAS, Python and/or R a strong plus
- Experience with business intelligence tools such as Tableau a plus
- High degree of initiative with strong drive for results.
- Ability to work across multiple lines of business and effectively prioritize tasks.
- Ability to deal with ambiguity and competing objectives in a fast-paced environment.
- Credit card experience not required but preferred
- Ability to deal with internal/external processes including those out-sourced with partners and/or vendors.
- Excellent verbal and written communication skills.
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
- Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
- Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
- Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Pay Range: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.
Emerging
110,000
Experienced
145,000
Expert
180,000
Incentive Compensation: This position is eligible to participate in our annual incentive plan.
Please Note :
clarksonsquarenyc.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksonsquarenyc.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.