Medical Office Call Center Job at Beacon Skin and Surgeries
The call center professional completes all tasks associated with appointment scheduling, patient registration, including gathering insurance information and verifying insurance coverage, demographic and medical history, under minimal supervision. This individual will manage numerous phone lines with courtesy and friendliness, answer calls and relay messages to the correct office personnel and handle a large call volume accurately and effectively.
Job Duties:
· Manage large volumes of inbound and outbound calls in a timely manner
· Provides assistance to patient and others contacting the office by telephone; may provide direct assistance, or take a message and /or direct calls to the appropriate party
· Complete initial registration information for new patients
· Update any changes of the patient’s information in computer database and scan updated paperwork into EHR under correct tabs
· Schedule appointments, general office visits and office procedures
Qualifications:
· High school diploma or GED
· One year of clerical or customer-service experience
· The ability to multitask and operate a multiline phone system and computer
· Must be able to sit for a long time and view computer screen
Job Type: Full-time
Work Location: In person
Job Type: Full-time
Pay: $31,000.00 - $36,000.00 per year
Benefits:
- 401(k)
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Rochester Hills, MI 48307: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
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