Night Auditor Job at Holiday Inn Express Worcester
Holiday Inn Express Worcester Worcester, MA 01605
From $16 an hour
Tasks are included but not limited to:
- Greet guests upon interaction with a warm and friendly greeting.
- Report promptly to work at 10:30pm.
- Register and assign guests to hotel rooms using the Property Management System
- Establish method of payment and verify credit for check ins.
- Make and confirm reservations via phone and in person.
- Use the Property Management System to perfom the night audit function including verificaton of payment and rate for all rooms.
- Transmit, receive messages, and wake up calls using telephones or PMS system.
- Set up breakfast for guest before breakfast opens.
- Reconcile credit card payments between the PMS and payment processor.
- Respond to guest requests in a timely and courteous manner.
- Perform security and safety checks throughout the shift.
- Maintain safety of self, guests and company owned property at all times.
- Complete Light Housekeeping Duties in the Lobby Area including but not limited to mopping, dusting, sweeping and window/door glass cleaning.
- Ensure overall guest satisfaction and take appropriate steps to resolve any guest issues immediately via IHG standards, report all incidents to supervisor or General Manager.
- Communication and documentation of vital shift information via email to other team membe and General Manager every worked shift.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
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