Applied Learning

Assimilating and applying new job-related information in a timely manner.

• Actively participates in learning activitiesTakes part in needed learning activities in a way that makes the most of the learning experience (e.g., takes notes, asks questions, does required tasks).

• Quickly gains knowledge, understanding, or skillReadily absorbs and comprehends new information and develops skills from formal and informal learning experiences.

• Applies knowledge or skillPuts new knowledge, understanding, or skill to practical use on the job; furthers learning through practice and ongoing feedback.

Adaptability

Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

• Tries to understand changesActively seeks information (from coworkers, leaders, customers, competition, technologies, and regulations) to understand the rationale and implications for changes.

• Approaches change with a positive mind-setTreats new situations as opportunities for learning or growth; actively seeks to identify and communicate the benefits of changes; collaborates with others to implement changes.

• Adjusts behaviorQuickly modifies daily behavior and tries new approaches to deal effectively with changes; does not persist with ineffective methods; leverages available resources to ease transition.

Continuous Improvement

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions.

• Identifies opportunitiesReviews processes to determine any gaps between current outputs and expected requirements.

• Determines causesIdentifies conditions that contribute to gaps or key variances; explores relationships between conditions and outcomes; distinguishes causes from symptoms and identifies primary causes.

• Targets improvement ideasGenerates ideas for solutions; analyzes the potential effect or impact of each solution; selects appropriate solutions.

• Implements improvementsTests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness

Continuous Learning

Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

• Targets learning needsSeeks and uses feedback and other sources of information to identify appropriate areas for learning.

• Seeks learning activitiesIdentifies and participates in appropriate learning activities (e.g., courses, reading, self-study, coaching, experiential learning) that help fulfill learning needs.

• Maximizes learningActively participates in learning activities in a way that makes the most of the learning experience (e.g., takes notes, asks questions, critically analyzes information, keeps on-the-job application in mind, does required tasks).

• Applies knowledge or skillPuts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.

• Takes risks in learningPuts self in unfamiliar or uncomfortable situations in order to learn; asks questions at the risk of appearing foolish; takes on challenging or unfamiliar assignments.

Contributing to Team Success

Actively participating as a member of a team to move the team toward the completion of goals.

• Facilitates goal accomplishmentMakes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to help the team accomplish its goals.

• Involves othersListens to and fully involves others in team decisions and actions; values and uses individual differences and talents.

• Informs others on teamShares important or relevant information with the team.

• Models commitmentAdheres to the teams expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.

Decision Making

Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

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  Identifies problems and opportunitiesRecognizes problems and opportunities and determines whether action is needed.

• Gathers informationRecognizes the need for and collects information to better understand problems and opportunities.

• Interprets informationIntegrates information from a variety of sources to detect trends, associations, and cause-effect relationships.

• Generates alternativesCreates relevant options for addressing problems and opportunities that will achieve desired outcomes.

• Evaluates alternatives and risksAssesses options against clear decision criteria while considering implications and consequences.

• Chooses an effective optionSelects the most viable option from a set of alternatives.

• Commits to actionImplements decisions or initiates action with appropriate urgency.

Engagement Readiness

Demonstrating a willingness to commit to ones work and to invest ones time, talent, and best efforts in accomplishing organizational goals.

• Commits to workExpresses sense of loyalty and attachment to the organization; exhibits a sense of responsibility to current role in the organization; communicates intent to stay in the organization for an extended period of time.

• CooperatesWorks collaboratively with others to establish and maintain positive work relationships; acknowledges others contributions; collaborates to solve problems and generate ideas.

• Retains focusDemonstrates resilience and flexibility in the face of obstacles; effectively channels emotions to manage challenges and stress; handles disappointment without losing effectiveness.

• Welcomes new experiencesSeeks new learning opportunities; pursues intellectual challenges; enjoys changes in ones work responsibilities, processes, or environment.

• Drives toward successPossesses an energetic and assertive achievement orientation; seeks opportunities to solve work problems and accomplish challenging work goals.

• Expresses self-confidenceApproaches work challenges with a can do mind-set; considers oneself as capable as others; assumes that hard work will lead to success.

Initiating Action

Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.