At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Explore your career possibilities here.

Come join us at U.S. Bank, as a Customer Experience Specialist! In this role, you will be the first point of contact for our customer inquiries via the telephone. You will work in a highly collaborative, fast-paced environment, where customer service is our passion. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

Click on the link below to explore our position more!

What’s it like to be a Customer Experience Specialist at U.S. Bank?

• We are hiring for our classes starting early to mid-February.
• Training is Monday - Friday 10:30 AM - 7:00 PM for 6 weeks.
• Starting Pay is $20/hour.
• We are needing to fill a variety of schedules that would require a Saturday or Sunday to be worked weekly after training.

This position is ONSITE located at:

5065 Wooster Pike Cincinnati, OH, 45226.

Responsibilities include:

• Answer incoming calls and assist customers with questions and concerns related to their U.S. Bank accounts
• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
• Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
• Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs
• Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first

• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

INDAM

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.