Operations Manager

Overview:

1-800-GOT-JUNK?, the World’s largest junk removal company, goes from home to business picking up items people no longer want or need. Our franchise, Boston West, operates in Eastern MA, covering the Greater Worcester Area to Boston. Our office is centrally located in Hopkinton, MA. Once the items are in the truck, we will do our part to divert items from the landfill through donation and recycling efforts. Simply put, We make junk disappear.

The job

The Operations Manager will provide support and assistance to the General Manager, as well as lead the operations team to ensure each client has an exceptional experience.

What this role will do

• Coordinate routes and dispatch teams, ensuring KPIs are being met.
• Work with fleet vendors ensuring repairs and maintenance are completed on time.
• Maintains and monitors records of all incident reports. Investigates and manages all pending cases.
• Execute on end of day processes to set us up for success for the following day.
• Overall Office Management, which includes ordering supplies, requesting certificates of insurance, as well as other tasks.
• Communicate with clients, answering any questions, scheduling services, as well as following-up on estimates.
• Provide coaching to employees to help them achieve their goals.
• Assist the General Manager with special projects as needed.
• Process Improvement Initiatives as needed.
• Other duties may be assigned.

What this person will bring to the table

• Experience in Operations, especially dispatch
• Experience leading teams
• Proficient in Google Docs

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you able to work Saturdays?

Experience:

• Management: 1 year (Preferred)
• Logistics: 1 year (Preferred)
• Office management: 1 year (Preferred)

Work Location: In person

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