Whether we’re a steppingstone or a lifelong career partner, Basic ITS is committed to your future. With a wide variety of challenging IT positions, Basic ITS is here to support you on your professional journey.

What you get to do in this role:

• Facilitate requirements gathering and process mapping workshops. Perform gap analysis (as is functionality versus to be functionality)
• Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management
• Help personalize and humanize the customer experience while at the same time accomplishing future business scalability
• Work with the business, design, and development teams to create digital transformation experiences for team members
• Work based on Agile digital execution and communicate across multiple cross teams to ensure successful project delivery
• Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies
• Participate in User Acceptance testing and recommend improvements.
• Build proofs-of-concept (POC) for potential new solutions and technologies by working with product management and engineering teams.

Qualifications

Bachelor’s Degree

To be successful in this role you have:

• 5+ years of experience as a Business Analyst with verifiable experience working directly in various ServiceNow modules including ITSM, ITOM, Event Management, Agile, Service Portal etc.
• Passion for technology and new ideas to improve the way people work using ServiceNow products and the possibilities that come from building excellent customer experiences
• Experience analyzing business situations and working within a group environment to provide efficient software solutions
• Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis
• Experience completing multiple, complex technical projects
• Enjoyment working in a collaborative environment
• Experience designing optimized customer experiences in Service Now products and Custom Solutions
• Comfortable presenting solutions to large audiences and senior executives in person, virtual, and webinars
• A willingness to take on tasks that sometimes would fall outside of their scope
• Ability to develop applications that meets goals
• Enjoyment working with customers and gets gratification from building useful IT applications and solutions

Job Types: Full-time, Contract

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Compensation package:

• Hourly pay
• Overtime pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• East Peoria, IL 61611: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ServiceNow: 5 years (Preferred)

License/Certification:

• PMP (Preferred)

Work Location: One location

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