Job Summary

Sell food and beverage items to guest tables according to hotel specifications, courteously and efficiently. Also assists in the maintenance of the area and equipment.

Responsibilities and Duties

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the specific requirements made by the guest while ordering the food.
• Communicate with the guests and provide assistance with their queries.
• Co - ordinate with the kitchen staff to ensure smooth operation and guest satisfaction.
• Serve food and beverage to the guest as per the course of order.
• Observe guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customer's table.
• Properly open and pour wine at the table side.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report.
• Close the shift on the POS terminal.

Qualifications and Skills

High school diploma or equivalent preferred. Previous serving experience required. Excellent oral communication skills required. Strong knowledge of liquor brands, cocktails, wines, and beers. Excellent guest service skills, desire to meet and exceed guest expectations. Sense of urgency, strong work ethic with a passion for food and beverage and the ability to work unsupervised.

Job Type: Part-time

Pay: $7.00 per hour

Restaurant type:

• Casual dining restaurant
• Upscale casual restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
At Verdanza Hotel we are committed to creating a safe and healthy work environment for guests and associates.

Experience:

• Serving Experience: 1 year (Required)
• Restaurant Experience: 1 year (Preferred)

Language:

• English (Required)

Work Location: One location

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