Scheduling Coordinator Job at Prevail Legal
A well-funded startup based in San Francisco, our workforce includes a diverse collection of individuals located all across the country.
Our first-of-its-kind platform combines secure video conferencing with a collection of intuitive tools developed for conducting remote, in-person, and hybrid legal proceedings.
By maintaining a dynamic work environment where employees collaborate and grow, we aim to modernize and transform the processes involved in court reporting, testimony management, trial preparation, use of video evidence, and more. Join us in disrupting the legal industry and beyond while working alongside our talented team!
This position is entirely remote and will report to The Operations Manager, Transcription.
Responsibilities
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
- Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments.
- Maintains customer confidence and protects operations by keeping information confidential.
- Provides historical reference by utilizing filing and retrieval systems.
- Contributes to team effort by accomplishing related results as needed.
- Performs other related duties as assigned.
Required Qualifications
- High school diploma, GED, or equivalent.
- Worked in Court Reporting Calendar/Scheduling environment for at least 3 years.
- Ability to navigate and function under a dual and/or remote reporting structure.
- Strong organization and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to effectively perform in a multi-task work environment.
- Ability to identify and communicate emerging issues to management.
- Extensive knowledge of customer experience procedures and principles.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Ability to work under pressure and manage multiple clients and projects.
- Organized with attention to detail.
- Familiarity with start-up environments.
- Familiarity with (RB9 (Reporter Base), Slack, Gmail, Google Drive)
Bonus points: Has a solid understanding of legal industry methodology and/or experience in the legal industry.
Benefits
- Comprehensive Benefits plan including medical, dental, vision, 401(k
- 3 weeks of PTO and all federal holidays
- Generous Continued Education allowance
- An open, diverse and respectful working environment
The pay range for this hourly position is $20-$23/hr; however, the pay offered may vary depending on job-related knowledge, skills, and experience.
Prevail Legal reserves the right to change this job description to meet the business needs of the organization.
We can only hire US Citizens and cannot provide H1B Visa support.
DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.
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