About Us

UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Your Employer of Choice

Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.

We create opportunities for employees to thrive through:

• Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
• Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
• Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

Hear from some of our employees, here and here.

Job Description - Special Plans CSR

Position Description: Assist customers, both internal and external. Assure customer accounts are set up correctly per customer request and in compliance with utility tariffs, rules, and regulations. Represent Company professionally, promote a positive attitude, and team environment. Provide quality customer service to both internal and external customers.

Position-Related Responsibilities:

• Assist UNS Gas, UNS Electric, and TEP customers with special program requests
• Process new Budget Bill requests, provde semi-annual review of budget bill accounts, explain increase/decrease of budget bill amount to customers

Process new, recertify and auto-enroll CARES and Lifeline DiscountUpdate accounts with Warm Spirit/HEERO contributions and work Agency Desk recording Assistance Agency promissory vouchers for payment on customer accounts, process Agency payments, follow-up appropriately to cease severance process activities for customers receiving guarantee of payment on account.

• Perform miscellaneous duties as required, filing, etc.
• Assist other departments throughout the Company as needed or directed
• Promote team environment; lead by example, represent company professionally
• Provide quality customer service to both internal and external customers
• Travel and overtime may be required
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, skills and abilities:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Valid Arizona drivers license
• Electric and Natural Gas utility background preferred
• Computer experience, i.e.: word, excel, windows environment, email, etc.
• Working knowledge of CC&B system preferred
• Excellent organizational skills
• Ability to multitask
• Must be a team player showing flexibility and diversity

All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.

Salary Zone: SP $24.16

Last HR Review Date: 4/29/19

Open until filled

Pay Rate: Depends on experience & qualifications.

All job offers are contingent on successful completion of a pre-employment drug screen and background check.

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