Supervisor - Players Club Job at Bally’s Atlantic City
Description
- Develops and executes benefits, rewards, and aspirational value for the Bally Rewards player card program.
- Assists in the development of new business programs and promotions as well as retention programs tied to the Bally Rewards Program for the Atlantic City Region.
- Manages all operational areas related to the following customer service functions: Bally Rewards Tiered Card issuance, cash and comp issuance and marketing promotional events.
- Communicates all relevant marketing programs and promotions to all related areas.
- Responsible for developing and scheduling charter bus marketing programs.
- Forecasts and communicates monthly coin expense and patron volume for staffing and operational efficiencies.
- Develops and executes box office sales strategy, including up-sell programs and cross-sale initiatives.
- Oversees all ticketing details for headliners and production shows including ticket block management and group sales.
- Makes recommendations to increase sales volume or enhance the bottom-line revenue results.
- Makes package recommendation changes based on competitive information and new business opportunities.
- Responsible for managing the department plan/budget.
- Maintains awareness of changes in the marketplace that may impact the nature of events planned at the facility.
- Ensures outstanding customer service delivery in alignment with company and department goals.
- Maintains regulatory compliance and integrity in the operation within the scope of responsibility.
Other duties as assigned.
Qualifications
- Minimum 3 years casino experience with a background in player rating, complimentary issuance, casino systems utilization and customer service.
About the company
Our ocean front Bally’s Atlantic City acquisition features world-class accommodations in over 1,200 rooms and 118 suites. The 83,569 sq. ft. casino offers more than 1,300 gaming machines, over 80 table games, as well as a poker room and a FanDuel sportsbook. Guests can enjoy over 10 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. The facility also offers over 100,000 sq. ft. of event and convention space.
Bally’s Corporation
currently owns and manages 14 casinos across ten states, a horse racetrack, and 13 authorized OTB licenses in Colorado. With more than 5,400 employees, the Company's operations include 11,859 slot machines, 405 game tables and 2,538 hotel rooms. Properties include Twin River Casino Hotel (Lincoln, RI), Tiverton Casino Hotel (Tiverton, RI), Hard Rock Hotel & Casino (Biloxi, MS), Casino Vicksburg (Vicksburg, MS), Eldorado Resort Casino Shreveport (Shreveport, LA), Dover Downs Hotel & Casino (Dover, DE), Bally’s Atlantic City (Atlantic City, NJ), Casino KC (Kansas City, MO), Bally’s Black Hawk (Black Hawk, CO), Bally’s Black Hawk West (Black Hawk, CO), Bally’s Black Hawk North (Black Hawk, CO), and Arapahoe Park racetrack (Aurora, CO). Following the completion of pending acquisitions, which include Tropicana Evansville (Evansville, IN), Bally’s Quad Cites (Rock Island, IL), and MontBleu Resort Casino & Spa (Lake Tahoe, NV). Once the acquisition of the Tropicana in Las Vegas is complete, Bally's Corp. will own/manage 15 gaming properties across 11 states. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY."
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