Technical Support Analyst I

• Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities remotely and at client locations.
• Documents, tracks and monitors issues to facilitate a timely resolution.
• Installs, tests, monitors, upgrades, troubleshoots and repairs computer systems, networks and peripherals.
• Manages user account information, including passwords and group membership
• Monitors the system for failure or errors and responds by addressing issues or notifying a supervisor
• Relies on established guidelines and instructions to perform daily job functions.
• Identifies issues for escalation and transitions to appropriate internal department/resource.
• Participates in scheduled on-call rotation for off-hours support
• Represents Caspian in a positive and professional manner.
• Works under general supervision and reports to a Technical Support Analyst Supervisor
• Experience with Mobile Device Management solutions

Software:

• Microsoft Windows 7/10
• Microsoft Office 2010, 2013, 2016, 365
• Microsoft Edge, Google Chrome, Mozilla Firefox

Skills:

• Basic Windows User Administration
• Microsoft 365 and/or Exchange User Administration
• Basic Software and Hardware Troubleshooting
• Basic TCP/IP network diagnostic skills (Connectivity)
• Desktop, Laptop, Thin Client troubleshooting and repair.
• Mobile Email Configuration and Troubleshooting (Android & Apple IOS)
• Mobile device support (Android & Apple IOS)
• VPN Client Configuration
• Excellent written and oral communication.
• Strong customer service skills.
• Ability to work in a fast paced team driven environment.

Job Type: Full-time

Pay: $36,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

COVID-19 considerations:
Health Care environment so vaccination requirements and mask may be necessary.

Ability to commute/relocate:

• Wauwatosa, WI: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• support desk: 1 year (Preferred)

Work Location: In person

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