GetSetUp is the largest and fastest-growing online community of older adults who want to learn, connect, and do wonderful things. Since our founding, we have grown to more than 4.6 million members around the world. The platform offers live classes taught by peers who are experts in their field, social hours hosted by community members, and special events with speakers who directly address areas of interest to older adults.

We’ve grown to over 100 team members spread across the world with core teams in the U.S., Australia, India, and more sites coming soon. We partner with organizations that have a mission and focus on helping older adults thrive. This includes state and local government agencies, health plan providers, community organizations, care providers, and health systems.

Summary of Role

The Technology Support Specialist - Partner will provide phone and email support to help older adults get started with new technology and onto the GetSetUp site. This role is a temporary, fully remote, part time (up to 29 hours per week), with a projected 3-4 month engagement timeline. It is expected that candidates are available for one of two shifts either between the hours of 12pm and 6pm PST or 9am and 3pm PST, weekdays.

Working across time zones and cultures, we rely on multiple tools to stay in close touch (Slack, Zoom, phone) and for this role we are open to candidates anywhere in the US.

Responsibilities

Communicate via email and telephone with older adults to help them feel empowered through the use of technology

Patiently onboard older adults onto new technology (such as iPads and Chromebooks) with key information and step by step processes

Provide keen attention to detail to ensure Technology Onboarding Projects are a success through following documentation, voicing process improvements and day-to-day email follow up with customers

Work with a team of motivated Support Specialists to monitor and tackle a ticketing queue of technology onboarding questions that come in through via email, chat, messaging and phone support

Other duties as assigned

Experience and Requirements

You have customer service phone experience

You pick up new systems and technology quickly

You have reliable, high-speed internet

You are cool under pressure, and are able to use resources quickly and efficiently

You are patient, adaptable and excel at switching between different tasks during the work day and prioritizing the right projects.

You have excellent verbal and written communication skills

You have amazing attention to detail

You enjoy working with different personalities throughout your day

You have Google Workspace, Windows and Apple product experience

You have Zendesk or similar CRM ticketing experience

Bilingual English/Spanish preferred

Compensation

In the spirit of pay transparency, we are excited to share the compensation range for this position is $14-18 an hour. If you are hired at GetSetUp, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience.

Equal Opportunity Employer

GetSetUp values equal employment opportunities for all. We are committed to an age-inclusive workforce, affirming race, sexual orientation, religion, gender, disability status, and any other basis protected by federal, state, or local laws.