The Telehealth Program Coordinator - IBHS Grant will be responsible for facilitating the rollout and implementation of the Behavioral Health telehealth program. The Program Coordinator will use telehealth equipment to increase patient access to mental health and substance use services, including same-day linkage for urgent needs. The Program Coordinator will also use telehealth equipment to facilitate provider to provider consultation for treatment planning purposes. The Program Coordinator will perform a variety of patient navigation and care coordination services to assist with urgent, high-risk referrals and ensure linkage to the appropriate level of care.

Reports to: Director of Behavioral Health Services

Qualifications:

1. Master’s Degree in Social Work, Psychology, or related field.
2. Familiarization with and/or training in suicide assessment, suicide prevention, and/or crisis management.
3. Familiarization with and/or training in motivational interviewing techniques.
4. Knowledge and experience working with health service benefits, social service programs, and/or mental health / substance use agencies.
5. Thorough working knowledge of business English, spelling, punctuation, and contemporary general office practices and procedures.
6. Fluency in English (speak, read and write) is required.
7. Fluency in Spanish (speak, translate, read and write) is required.
8. Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems.
9. Effective verbal and written communication skills to communicate clearly and effectively with patients and others.
10.Effective work organization skills.
11.Ability to work effectively as a team player.
12.Ability to be flexible and work in a changing environment.
13.Sensitivity to the different cultures represented among members and staff.
14.Demonstrated ability to listen and communicate with others in a professional and caring manner including sensitivity with individuals from diverse cultures and lifestyles.
15.Demonstrated ability to set priorities for tasks to work effectively in spite of interruptions and under minimal supervision. Self-starter, reliable and dependable.
16.Demonstrated proficiency with the electronic health record database within three months of attending training session(s).
17.Ability to solve problems and make routine recommendations.
18.Ability to maintain absolute confidentiality about health care and other patient/client information.
19.Current California driver’s license, appropriate insurance coverage and a driving record acceptable to the NEVHC’s insurance carrier (if required to drive on the job).

Northeast Valley Health Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Northeast Valley Health Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.