True Title is seeking a Team Leader / Supervisor for its office located in Clarksville, Maryland.

What we do: True Title, Inc. is Maryland-based title company that handles both residential and commercial real estate transactions. We are attorney-owned and operated. Our lawyers handle work in various areas of real estate, business and finance. Our focus is not on high title volume but, rather, quality title services for premium agents, brokers, lenders and attorneys. Because of this, top-level customer service and industry knowledge are critical to maintaining our core client base.

Our working environment: Work hard. Do a ridiculously good job. Have fun. Laugh and enjoy each other.

The Team Leader / Supervisor is responsible for complete coordination of both the closing team and the closing process to ensure that all title processing benchmarks are being met on a daily basis, that title files are being properly underwritten and closed, that clients are receiving the proper level of communication and are satisfied, and that all owners and/or management policies are being properly implemented.

Essential Duties and Responsibilities include:

• Assisting with all aspects of pre and post-closing processing, as needed, to ensure timely completion of title files (to include reviewing/clearing title, assisting with the preparation of the CD, ALTA and/or HUD-1, assisting with recordings, policies, etc.);
• Communicating with clients to resolve issues, provide status updates and promote the goodwill of the company;
• Communicating with owners on a daily basis regarding all operational matters;
• Reviewing TSS management reports and distributing work as necessary to complete all tasks;
• Attending educational events and maintaining a superior level of title knowledge and communicating such knowledge to the team;
• Working with owners to ensure State and/or Federal regulatory compliance;
• Developing operating procedures on an ongoing basis for title processes to ensure fast and efficient processing of title;
• Developing, mentoring and training administrative support on all aspects of the title business and on company policies and procedures; and
• Supervising office personnel;

Qualifications: Must have 5+ years of professional, title-related experience including leadership experience;

• Flexible and able to multi-task;
• Can work within a fast-moving environment, while also calmly driving toward clarity and solutions;

• Demonstrated resourcefulness in setting priorities and organizing;
• Demonstrated capacity in developing staff (both seasoned and new), and implementing performance based management systems;
• Exceptional written and verbal communication skills;
• Dynamic people skills, with an ability to partner with a strong leadership team;
• Strong problem solving skills and the demonstrated ability to think and act strategically;
• Industry software experience, TSS preferred but not required;
• Intermediate level MS Office experience

True Title employees receive many benefits, including:

• Paid time off
• Sick leave
• Comprehensive in-house training
• Incentive pay
• Tiered-bonus structure;
• Medical, dental, vision and prescription insurance

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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