JOB DESCRIPTION TITLE: VOLUNTEER & COMMUNITY ENGAGEMENT COORDINATOR REPORTS TO: Director of Marketing and Community Engagement

CLASSIFICATION: Full-Time, Non-Exempt

JOB SUMMARY: The Volunteer & Community Engagement Coordinator will play an essential role within the Marketing and Community Engagement (MarComm) Department. This role will be primarily responsible for administration of IFAM’s volunteer program including engagement, recruitment, training, management and supervision of IFAM’s volunteer corps to provide supplementary workforce to IFAM activities and programs. MarComm also interacts with and fulfills promotional projects for all IFAM departments and serves as the central communications hub for all internal and external audiences. This role supports the Director of Marketing and Community Engagement as well as Volunteer Leadership.

ESSENTIAL FUNCTIONS: This position assumes responsibility for the following duties: A. 60 % Volunteer Coordination • Build strong volunteer engagement between IFAM volunteers, staff, and artists. • Manage volunteer software including building schedules and facilitating volunteer registration using volunteer software. • Liaise with Volunteer Chairs to help them obtain needed information and respond to inquiries from volunteers using the volunteer system. • Manage online volunteer applications, supporting volunteers with team selection and shift assignments. • Match volunteers to appropriate jobs, seeking to fulfill the needs of IFAM as well as the individual and maintain volunteer personnel records noting special skills and interests • Provide project management for volunteer activities, such as phoning volunteers pre-market, overseeing distribution of t-shirts and name tags to volunteers. • Coordinate volunteer programs year-round including help with oversight, troubleshooting and general volunteer support and recognition. • Manages volunteers onsite at the International Folk Art Market, ensuring that all shifts are filled and volunteers supported. B. 20% Community and Business Partner Engagement • Serves as staff liaison to IFAM’s Community Engagement Committee. • Cultivates relationships across diverse communities to provide new opportunities for partnership with the International Folk Art Market. • Engages in outreach to state and local community, business, and government partners with the goal of procuring in-kind and monetary support. • Maintain positive working relationships with members, community partners and stakeholders. • Facilitate regular community meetings to foster relationship building, collaboration, and promote opportunities for IFAM Artists and Volunteers. • Provide ongoing input, information, and materials (as requested) that support internal and external communication efforts about programming and opportunities. C. 20% Marketing and Communications • Assists in project management of production timeline and delivery of promotional IFAM marketing collateral, merchandise, and advertisements. • Manages production and delivery of onsite market materials (signage, banners, name badges, etc.). • Creates, edits and revises customer-facing materials, in-house correspondence and artist profiles. • Assists with all outward facing programs including but not limited to the International Folk Art Market | Santa Fe, IFAM Community Membership Program, Passport to Folk Art Trip Program, Folk Art Matters Lecture Program, and other IFAM activities. QUALIFICATIONS: • Experience recruiting, managing, and working with volunteers strongly preferred. • Demonstrated strong interpersonal skills required. • Experience speaking with and writing about diverse audiences. • Handling complex administrative tasks and a high-level of detail, such as scheduling and data management and the ability to successfully manage multiple tasks at once • Competency and fluency with technology including Word, Excel, and PowerPoint, donor databases, all social media channels, Adobe Photoshop, Canva, Later. • Familiarity with basic coding and programming preferred. • High degree of proficiency in communicating both verbally and in writing. • Curiosity and willingness to learn are desired. • Travel may be required. • Driver’s license is required. CHARACTERISTICS: • Strong interpersonal skills and the ability to work independently. • Effective time management and problem solving. • Detail-oriented, strives for accuracy while balancing the need to meet deadlines. • Ability to maintain a high level of professionalism at all times. • Ability to provide stellar customer service when interacting with constituents. • Maintain Board member, staff, donor, volunteer confidentiality at all times. • Pro-active and excellent communicator, both verbally and in writing. • Professional and friendly demeanor; foster teamwork; graceful under pressure • Exhibits a team oriented attitude and embraces diverse individuals and working environments. SUPERVISORY RESPONSIBILITIES: • Oversight of seasonal staff, volunteers, and interns as their activities relate to duties above PHYSICAL DEMANDS: • Ability to sit and/or stand for sustained periods of time. • Repetitive motion – substantial movements of the wrists, hands and fingers. • Close visual acuity to perform an activity such as preparing and analyzing data and figures and viewing a computer terminal. • Ability to convey and receive detailed or important spoken information to and from others accurately. • Ability to lift up to 30 pounds occasionally. • Exposure to both indoor and outdoor environments. COMPENSATION: • 20.00 Per Hour

WORK ENVIRONMENT/DYNAMICS: This position is part of a team that works in a fast-paced environment, especially during the two months prior to and during the production of International Folk Art Market Santa Fe. The incumbent should be prepared to be on-call during this period and immediately following. Work assignments may change depending upon unforeseen and unpredictable developments including changes in IFAA structure and systems, new technologies and world events. A high degree of personal flexibility, humor, and kindness is required and expected, as is a high degree of personal integrity and trustworthiness. ______________________________________________________________________________________

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

COVID-19 considerations:
IFAA is in compliance with all State and Federal health orders.

Ability to commute/relocate:

• Santa Fe, NM 87505: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Marketing: 2 years (Preferred)

Work Location: One location

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