SUMMARY:

Responsible for assisting in ensuring all operations of casino table games and employee performances are in compliance with policy and procedure, mission and objectives, and gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Assumes all responsibilities of the gaming floor in the absence of the shift manager,
• Assists the shift manager with approving all opening and closing of games holding overtime and calling in additional help as needed, due to volume of business and guest needs.
• Assists the entire general management of the casino floor on assigned shift, ensuring gaming is efficiently operating in compliance with policies and procedures and the gaming regulations.
• Maintains security of all areas, makes on-the-scene operating decisions and grants approvals as needed, resolves problems and situations as they arise.
• Approves large credit, over limits, large check cashing, and hotel and dining comps.
• Reviews with shift manager recommendations to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all table game employees in a fair and equitable manner.
• Greets and welcomes guests on the casino floor establishing rapport, and providing complimentary amenities based upon specific casino guidelines for levels of play.
• Informs shift manager of any big action, informs above of noteworthy, suspicious or unusual activities.
• Ensures that the highest possible standards of guest services and employee relations are maintained and carried out in fair and equitable manner.
• Directs placement of employees for on the job training and assists in conducting training.
• Responsible for verifying and ensuring pay outs of large jackpots and fills are properly executed.
• Assists shift managers with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitors job performance progress of employees and provides feedback on same to aid the employee in developing and enhancing skills.
• Conducts investigations into the resolution of variances to ensure compliance with property policies and employee integrity levels.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls.
• Promotes all departmental and property-wide promotions.
• Initiates and maintains communication with subordinates, employees, management, and other departments.
• Ensures all inventory supplies are maintained monitors the security of distributing cards, dice etc. is in accordance with gaming regulations.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in training and development.
• Explains why we do things, in advance of doing them.

EDUCATION and/or EXPERIENCE:

High school diploma or G.E.D. required. Five to seven years Gaming Management experience required, including complete knowledge of all gaming policies and procedures. Knowledge of state gaming regulations essential.

SPECIAL QUALIFICATION

Strong organizational and communication skills required.

This position requires a Principal Gaming License.