Customer Success Agent

Soar with Us

Flying ahead of the flock for over 30 years, we have taken millions of Americans under our wing and helped them achieve their dreams of financial betterment and homeownership. This is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.

If you are…

● A relationship builder. We need you to build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.

● A tech-savvy learner. We need you to know your way around a computer, being able to pick up new programs in a snap and use organizational tools to support your efficiency and performance.

● A motivator. We need you to bring a “can-do” attitude and solutions- focused approach to this role, doing your best to help every customer and giving them a great experience.

The Opportunity: Customer Service Representative

We are looking for a dynamic, passionate, and energetic Customer Service Representative to support our Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, resolving their issues, and giving them a reason to smile! Our ideal candidate will be energetic and bring a positive attitude and willingness to learn, as well as being a great multitasker who is comfortable in a fast-paced work environment. Your communication skills must be top-notch, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. You’ll need to bring patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.

What does the job look like?

As a Customer Service Representative, your daily duties will include...

● Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.

● Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.

● Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.

● Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.

Education

· High School Diploma/GED

· One year of experience

If you invest your drive and commitment with us, you’ll realize an incredible return, in a diverse environment where all staff can grow and flourish. With excellent training and development opportunities available at all levels, a great benefitspackage, and a talented working family all around you, you’ll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights.

Soar with Us.

Job Type: Full-time

Salary: $17.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Can you work 11 AM-8 PM M-F, with rotating Saturdays?
• Can you work onsite in Marlton, NJ if the position returns to the office later?

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• Administrative: 1 year (Preferred)

Work Location: In person

Job Types: Full-time, Contract

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Preferred)
• Telemarketing: 1 year (Preferred)
• Outbound call center: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Please Note :
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